Troubleshooting Paychex

Common issues seen when setting up Paychex plans with Payroll Integrations Inc.

Set Up and Codes

  • Multiple divisions at recordkeeper need to be on separate Paychex ID’s
  • Requires one code per deduction type. Can be marked all in our system.
  • Plan sponsors cannot set up codes themselves, must reach out to Paychex to have them do it.
  • If codes are unknown they can use the payroll journal or an employee pay stub to see what codes are being actively used. 
  • Match has to be assigned to employees in order to calculate. 
    • Suggestion is to have Paychex assign the match to all employees even if they are not currently participating in the 401k. That way when our system adds the deduction to their profile the match starts automatically calculating.
    • Also suggest having Paychex select the setting that adds the match to new employees automatically so that the same thing happens.

Pricing

  • Our monthly fee is per Paychex ID not the total number of employees.