Common issues seen when setting up integrations with ADP WFN/Totalsource plans on the Payroll Integrations Website.
Loans
- Loan goals cannot be entered by our system if their payroll is not in the “open” status. Our system will add the loan repayment amount no matter what. If the loan goal was not entered by us, we will reach out to the contact listed in our system to let them know they need to add the loan goal the next time they run payroll.
Codes
- Payroll Register is a good resource for amounts that have come out of employee paychecks but the codes listed are only the flat dollar codes as the percentages have already been converted to dollar amounts at that point. If the plan sponsor doesn’t know what their percentage code is, they should look at an individual employee pay profile in ADP to see what code is assigned to that percentage.
- Requires two codes per deduction type. One for flat dollar amounts and one for percentage amounts.
- Plan sponsors cannot set up codes themselves, they must reach out to ADP to have them do it.
Pricing
- Only payroll platform that our fee is for total number of employees not per division.
Access
- Plan sponsors sometimes (only if they have done the regular consent manager and our system is still saying they need provider permissions) need to go into their settings and grant us permission to “ALL” in order for ADP to allow us to edit their employee data. They can do so by following these instructions: Setup > Security > Access Permissions > Manage profiles > Marketplace Data Connector Application Profile (make sure this is active) > "Select all" > Save
- If the sponsor ever has trouble accessing the ADP Marketplace try having them clear their cache and cookies and/or try this direct link to the marketplace. Last resort they can open the link in an incognito window to try as well.
- ADP offers a feature to clients where they can put all of the employee benefits in the same place for employees to review and change at their convenience. If they have their 401k listed in the ADP Benefits Portal, ADP blocks our system from being able to update employee deferral amounts. When this happens we try to reach out to the plan sponsor within 48 business hours of receiving the error from ADP to ask them to remove the 401k information from the Benefits Portal. ADP should be able to do this for them fairly quickly.