Common issues seen with setting up ADP Run integrations on the Payroll Integrations website.
Onboarding
- If using one login for multiple divisions, must create an alternative user for each division; otherwise the system will not know which divisions' payroll data to grab. Instructions on how to do so can be found here.
- Deduction codes can be set up by plan sponsors using these instructions. Loan codes are slightly different.
- Requires two codes per deduction type. One for flat dollar amounts and one for percentage amounts.
- If the sponsor ever has trouble accessing the ADP Marketplace try having them clear their cache and cookies and/or try this direct link to the marketplace. Last resort they can open the link in an incognito window to try as well.
Match
- The employer match in ADP Run calculates on the individual code not the total of the two. So if an employee contributes to both Roth and Pretax the match will calculate on both separately. (Say someone is contributing 5% Roth and 5% Pretax and their company match is 100% of the employees first 5%, that employee will get 10% match because it’s separating the two deduction types). Please have the sponsor reach out to ADP about this as the more people that bring this up the more likely they are to change it.
- The only work around that we have found is for the plan sponsor to set up a new deduction named “Employer Match %” and assign that to the employees contributing Roth for the correct percent. They will also need to remove the match calculation from the Roth deduction code itself. It’s not ideal as it requires the PS to go in and change the Roth match amount if that employee changes their Roth deferral but it’s the only workaround we have found thus far.