The Sync Deferral Rates feature is used for recordkeepers that require the current deferral rates in payroll to be listed on payroll files. If the recordkeeper's file spec requires current deferral rates listed in payroll, please complete the following steps:
- From the Payroll Integrations dashboard, find the plan needing a deferral sync completed by searching their plan name or plan ID in the upper right-hand corner.
- Click on the plan to open it up.
- Click the 3 dots
on the right hand side next to the division needing a deferral sync. - Click 'Sync Deferral Rates'.
- Allow about 30 minutes for the sync to complete. If a plan has multiple divisions, you can kick off the deferral sync at the same time, but allow for an extra 15 minutes for the jobs to complete.
- After about 30 minutes, run backfill -- Running Backfill.
- Once backfill is complete, you may run a production or test file (Run Payroll - Production and Test Files) to confirm the current deferral rates listed in the payroll system.
- If a plan has multiple divisions, please repeat steps 3-7.
Please note, the sync will automatically update if deferrals are updated through the integrations with the 360 feedback files. If a sponsor makes manual changes to employees' deferrals in payroll a re-sync will need to be completed.
For any further assistance, please submit a help desk ticket here and we will get back to you as soon as possible.