Guides for Recordkeeper Admins
      Back to home
      1. Help Center
      2. Recordkeeper Admin Guides
      3. Guides for Recordkeeper Admins

      Sync Deferral Rates and Loans

      🔁 Syncing Deferral Rates and Loans in Payroll Integrations

      The Sync Deferral Rates feature is used for two key purposes:

      1. It syncs current employee deferral rates onto payroll files for recordkeepers whose file specifications require deferral data, and

      2. It pulls in active loan information from the payroll system into the Loan Mapping section of the Payroll Integrations website.

      This ensures both deferral and loan data are accurately reflected in each payroll run and properly mapped within the platform.

      🔍 When to Use This Feature

      • To pull in any active loans that have been set up in the employer’s payroll system.

      • The recordkeeper’s file spec requires deferral rates included on each payroll file.

      • An employer has manually updated deferrals or added a loan in their payroll system (outside of the integration).

      • You are preparing to run a production or test payroll file for a recordkeeper that tracks deferrals in-file.

      ⚙️ How to Sync Deferral Rates

      1. Locate the Plan

        • From the Payroll Integrations dashboard, search for the plan by name or Plan ID using the search bar in the upper right corner.

        • Click on the plan name to open its details.

      2. Initiate Deferral Sync

        • In the Divisions section, click on the division name that requires a deferral sync.

        • On the right-hand side under the Actions menu, click “Sync Deferral Rates.”

      3. Allow Processing Time

        • Allow approximately 30 minutes for the sync to complete.

        • If the plan has multiple divisions, you may start sync jobs simultaneously, but allow an additional 15 minutes for them all to complete.

      4. Review Mappings

        • Once the sync is complete:

          • Run a test or production payroll file to confirm the current deferral rates and loan values are reflected.
            ➤ See guide: Run Payroll – Production and Test Files

          • Check the Loan Mappings tab to review any active loans that may have pulled in during the sync.
            ➤ See guide: Loan Mapping

      🔁 Repeat Steps 2–4 for each additional division, if applicable.

      🔄 Automatic vs. Manual Updates

      • If deferrals are updated automatically via the 360 integration feedback files, the sync occurs automatically—no action is needed.

      • If a plan sponsor manually updated deferrals or added a loan in their payroll system, a manual sync is required using the steps above.

      🛠 Need Help?

      For further assistance, please submit a help desk ticket here and our team will get back to you as soon as possible.