Guides for Recordkeeper Admins
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      Deactivating a Plan's Integration

      🔒 Deactivating a Plan’s Integration

      If a plan will no longer be utilizing their Payroll Integrations setup—for any reason—the integration should be deactivated. This ensures that no further payroll files are submitted to the recordkeeper and no deferral updates are made to participant records.

      🔧 Deactivate the Integration in the Payroll Integrations Portal

      To deactivate a division:

      1. From the Payroll Integrations dashboard, search for the plan by name or plan ID in the upper-right corner.

      2. Click the plan name to open it.

      3. Click the division name that needs to be deactivated.

      4. Toggle the Active Status switch to the off position.

        • The toggle will turn gray and display Inactive.

        • Changes are saved automatically.

      5. Navigate to the Settings tab, then click Billing.

      6. Click Manage Subscription, then select Cancel Subscription to complete the cancellation.

      🔁 If the plan includes multiple divisions, you will need to navigate back to the plan dashboard and repeat steps 3–6 for each division that should be deactivated.

      🧾 Canceling via ADP Marketplace (ADP Clients Only)

      If the plan uses ADP (Run, WorkForce Now, WorkForce Now Next Generation, or Total Source), the plan sponsor must also unsubscribe from the integration through the ADP Marketplace to avoid continued billing.

      ⚠️ This must be completed by the original user who activated the integration. Steps 5 and 6 from the deactivation instructions above may be skipped for ADP users.

      Steps for unsubscribing:

      1. Visit apps.adp.com and log in using ADP credentials.

      2. Search for the appropriate Payroll Integrations app based on your platform:

        • ADP Run: Payroll Integrations Connector for Run Powered by ADP

        • ADP WorkForce Now: Payroll Integrations Connector for ADP WorkForce Now

        • ADP WorkForce Now Next Generation: Payroll Integrations Connector for ADP WorkForce Now Next Generation

        • ADP Total Source: Payroll Integrations Connector for ADP WorkForce Now

      3. Click Manage App.

      4. Select Cancel Subscription.

      5. Confirm either Cancel Immediately or set a specific cancellation date.

      🔁 If the plan has multiple divisions and uses multiple ADP logins, steps 1–5 must be repeated for each login.
      🔔 Important: ADP Run clients always have separate logins per division and must cancel each one individually to prevent ongoing charges.

      🛠 Need Help?

      For additional support, please submit a help desk ticket here, and our team will get back to you as soon as possible.